Account Setup / Verification Policies:
NorCal Web has zero tolerance regarding fraud. If an attempt to fraudulently create a hosting account is discovered we will prosecute to the fullest extent of the law. We have software set up to detect such behavior. Most accounts, however, are usually setup within 5-15 minutes, unless their is a reason to suspect fraud. If further verification is necessary, it may take up to 24 hours for your site to become active.
Content:
NorCal Web is a personal and business provider of web hosting space. Warez, nullified scripts, hacking scripts, pornography, proxy scripts, spamming scripts, etc. are not allowed to be hosted on our servers. If these restrictions are ignored, we may, at our discretion, remove such material with no warning. At no time shall NorCal Web's servers and/or network be used for unlawful purposes.
Spam Policy:
Spam is a serious offense with serious repercussions. NorCal Web has zero tolerance for spamming. If we discover our servers being used for spamming we will suspend your account pending investigation. We must protect our servers from being listed in the various spam lists. Termination may be necessary based on the details of the offense.
Payment:
NorCal Web has a variety of payment options available. Credit cards including Visa, MasterCard, and American Express using PayPal. Invoices are sent approximately 60 days prior to the account being due, and payment is due anytime before the account close date. Not receiving an invoice does not exclude it from being paid.
Delinquent accounts will be suspended after 60 days non-payment, with service to be reinstated after payment in full is received. Delinquent accounts' settings and data will be permanently deleted from the server(s) after 90 days non-payment.
All charges will be considered valid unless otherwise disputed in writing within 10 days from invoice submittal. After this time, NorCal Web will consider your bill to be correct. If the account becomes delinquent, and it becomes necessary to forward this account to an attorney or collection agency for collection, the Customer agrees to pay any reasonable attorney or collection agency fees, plus all other reasonable costs for collection, including court costs.
Backups:
Backups are made every week on a random day, and only the newest backups are kept. We make no guarantees about our weekly backups, and we do require a fee to restore the backups.
Upgrades / Downgrades:
Upgrades and downgrades may be done from your billing control panel or by emailing support. Billing is prorated daily, the increase or decrease will be applied to your account in this manner.
Refunds and Cancellations:
A 30-day money-back guarantee is offered to all new accounts. If you are not satisfied with our service, you may cancel within 30 days of signup and we will refund you 100% of your sign up fees. This refund policy does NOT pertain to Domain Names as they are non-refundable. All fees are non-refundable after 30 days. We maintain the right to suspend and or terminate web hosting accounts at the discretion.
Refunds are paid by company check or credit card refund and are processed within 2-4 weeks from the date of cancellation. Checks will be mailed to the address listed in the bill center.
Excess Usage Policy:
Sometimes sites become extremely busy very quickly. If an account exceeds it's bandwidth limitation the extra usage will be bill at:
$1.00 per 1 GB of extra transfer per month.
Extra Hosting Space:
Billed at $1.00 per 100 MB of extra space per month.
Legal Policies:
NorCal Web does not accept any responsibility for any damage you or your sites/business may suffer due to unintended service interruptions or breakdowns. We do reserve the right to terminate any account which is found to be used for illegal and/or unlawful activities; classification of which is at the sole discretion of the NorCal Web company. We reserve the right to refuse service, refunds and explanations to anyone based on these grounds. Normally NorCal Web protects the privacy and information of our clients but we do reserve the right to disclose any information to law enforcement agencies without prior notice or confirmation.
We reserve the right to change our TOS, services, plans and prices at any time.
